FAQs

Yes, your dumpster will have a hinged door that will swing open. The door of the dumpster sits at the back end of the truck.

An empty dumpster weighs between 3,500 lbs. (10 yard dumpster) and 6,500 lbs. (40 yard dumpster). The weight of the dumpster itself does not affect pricing. Rather, ONLY THE WEIGHT OF THE MATERIALS PLACED IN THE DUMPSTER AFFECTS PRICING.

No, our roll-off dumpster rentals do not include any type of cover or lid. We highly recommend using a tarp secured with bungee cords to cover the dumpster to help keep out unnecessary weight from precipitation and unwanted debris from nearby residents.

Please see our dumpster size guide

The truck drives onto a scale at the disposal facility where an initial weight is recorded (gross weight). The truck then empties the contents of the dumpster. Next, the truck drives onto a second scale that records the weight of the truck and the empty dumpster (tare weight). The difference between the first and second weights (gross – tare) is the weight of the debris in the dumpster. The scales are regulated by state bureaus of weights and measures.

Mattresses, large/bulky electronic waste items, tires, and items containing freon may incur a per-item fee at the disposal facility. Any per-item fee(s) will be passed on to the customer.

Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides, pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil, lubricating/hydraulic oil, oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids.

Nothing can be sticking out of the top of the roll off dumpster.

Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer.

We welcome your call (888-885-2048) or email (support@rolloffdumpsterdirect.com) with any specific questions or concerns.

The price of a dumpster rental includes a one-time delivery and removal for the selected roll off dumpster, a disposal weight allowance, and a stated rental period. All waste will be disposed of in a fully approved and licensed disposal facility.

Department of Transportation regulations limit the weight of any roll off dumpster to approximately 15 tons. Certain materials such as concrete, dirt, brick, drywall, roofing shingles, tree trunks, etc. can be very heavy. Before placing any heavy materials in your roll off dumpster, please review the applicable additional weight charges per the terms and conditions of your agreement and contact us at 888-885-2048 for guidance. Under no conditions should a roll off dumpster be loaded above the fill line, even with light material.

Yes, if the weight of the materials in your dumpster exceeds the included weight quoted in your order confirmation, you will be charged for the additional weight at the specified tonnage rate. We are charged by weight at the disposal facility and we pass along this charge accordingly.

Although driveway damage is unlikely, please be aware of the possibility of damage caused by the weight of the dumpster and the contents placed in the dumpster.

Watch the process of a dumpster delivery below, and find out our tips for keeping your driveway protected.

Prevent Scratching & Cracks

We recommend that you place 4′ x 8′ plywood sheets or 2″ x 4″ boards on your driveway where the dumpster will be placed. The wood will prevent the dumpster from scratching or cracking the driveway. Please take the proper precautions to protect your driveway!

Dumpster permits are typically only required when placing a dumpster on public property such as a street, easement, or sidewalk.

Please contact your local township office or public works department to determine exact permit requirements for your specific situation. Permit requirements can vary within the same town based on placement specifics!

You can also visit our dumpster permit database for more information on permit requirements in some locations.

Please check with your local municipality. Permits are often required for dumpsters.

It is recommended to allow 4’ of clearance on all sides of the dumpster to assure adequate clearance. Please refer to our Dumpster Selection Guide for dumpster dimensions.

Emergency services are based upon location and availability. Please call 888-885-2048.

We recommend ordering at least 24 hours in advance to ensure we have a dumpster available. Please note there is no guaranteed delivery time, so if a roll off dumpster is needed first thing in the morning, delivery should be scheduled for the day prior.

When ordering online, we accept all major credit / debit cards (Visa, Master Card, American Express, and Discover), Apple Pay, Google Pay, and Paypal.

When ordering over the phone, we accept all major credit / debit cards (Visa, Master Card, American Express, and Discover).

It is preferred, but not necessary, to have someone onsite for delivery or removal of the roll off dumpster. The driver will use his best judgment and place the roll off dumpster in the safest accessible area. You will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal, the customer agrees to provide unobstructed access to the roll off dumpster on the scheduled pick-up day. If the roll off dumpster is inaccessible, you will be subject to a wasted trip charge.

You may cancel or change an order by calling us at 888-885-2048 Monday through Friday 8am – 5pm or contacting us via email at support@rolloffdumpsterdirect.com. Please have your order confirmation number available when cancelling or making changes. A trip fee of $100 to $250 may apply if the driver is already en route.  

Handle Style Door Lock

• Unhook any safety chains from the dumpster 
• Remove any safety latches, hooks, or pins from their holders
• Pull “up” on the door handle / lever to release the door

Ratchet Style Door Lock

• Unhook any safety chains from the dumpster 
• Remove any safety latches, hooks, or pins from their holders
• Push the ratch switch “in” such that the ratchet catches the gear
• Turn the ratchet repeatedly until the dumpster latches release and the door opens

If service (delivery, removal, switch out, dump & return, relocate, etc.) is scheduled but not performed due to a customer’s onsite or last-minute change request, a wasted trip fee of up to $500 (based on location) is typically charged.  All service change requests must be made prior to the driver heading to your location in order to avoid wasted trip fees.

Please call us at 888-885-2048 if you need your dumpster emptied and returned to you. There will be repeat charge equal to the amount paid for your previous dumpster.

Our standard rental period is 21 days. However, a shorter time period may apply to your order depending upon the demand for dumpsters in your location. Extended rental fees will apply when keeping your dumpster longer than the included rental period. The included rental period and applicable extended rental fee is always disclosed in our quotes. Be sure to ask about the included rental time and extended rental fees when pricing a dumpster rental!

Yes, you need to let us know when to remove the dumpster.  We do not automatically remove the dumpster at the end of the included rental period.  You can schedule removal online or via telephone (888-885-2048).

If you want to modify the date your roll off dumpster rental is picked up, please call 888-885-2048. Please have your order confirmation number available when making changes.